What was the real purpose of Virgin’s mysterious report into NHS customer service?

NHS is, or was, Britain’s socialized medicine program.

I have to admit that this story even surprised me. One would think they would be a little more discreet. But they know what most don’t: They own us!

http://www.opendemocracy.net/ournhs/andrew-robertson/what-was-real-purpose-of-virgins-mysterious-report-into-nhs-customer-service

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